At Praila.com, we strive to provide a seamless shopping experience. However, there may be instances where you encounter payment issues or restrictions. Here’s what you need to know:

1. Payment Methods: We accept various payment methods, including credit and debit cards, net banking, UPI, wallets, and Cash on Delivery (COD). However, the availability of these payment methods may vary based on your location and order eligibility.

2. Payment Failures: If your payment fails, please check the payment details you’ve entered, ensure that your payment method is active and has sufficient funds, and try again. If the issue persists, you may contact your bank or financial institution for further assistance.

3. Transaction Limits: Some payment methods may have transaction limits imposed by your bank or financial institution. Ensure that your transaction amount falls within these limits to avoid payment failures.

4. Security Checks: For security reasons, your payment may be subject to additional verification or security checks. If this happens, we recommend contacting our customer support team for assistance.

5. Refunds: In the event of order cancellations or refunds, the amount will be refunded to the original payment method used for the transaction. Refunds are subject to our refund policy and may take 3-7 business days to reflect in your account.

6. Payment Gateway Partners: Praila.com partners with Instamojo and Razorpay for secure online transactions. If you encounter any issues related to these payment gateways, please contact their respective customer support teams for assistance.

If you have any questions or need further assistance regarding payment issues or restrictions, please don’t hesitate to contact our customer support team. We’re here to help resolve any payment-related concerns you may have.